Shipping & returns

Returns

We will accept returns of unused, unworn, unwashed items with tags attached. All returns must be approved within seven days of purchase. Please contact orders@oldmainmercantile to request a return & shipping label.

Original shipping fees are non-refundable. 

All seasonal or sale items are final-sale and are not eligible for returns. 

For sanitary reasons, some bath & body products such as toothbrushes, wash cloths, scrub brushes, etc. are not eligible for return. 

Proof of Receipt

Any orders over $400 will ship with “Signature Required” receipt confirmation. 

International Shipping

International orders may be subject to import fees, duties, or tariffs that are determined by the country of delivery. Old Main Mercantile is not responsible for these charges, nor are we able to calculate them prior to shipment. We advise that you work with your local Customs office to determine these charges prior to placing an order. 

If a shipment is refused due to unwanted fees, duties, or tariffs imposed by Customs in the country of delivery, you will be charged for both original and return shipping, as well as all associated fees. 

Please understand that delays due to Customs processing are out of our control.